(Replying to PARENT post)
It is kind of insane that I had to create a new google account just to change addresses... to another address that had actually had google fiber two years PRIOR to my existing apt...
It's insane to me that a company like Google couldn't figure this out. Also, when I created the new account I was locked out of google payments for 2 days because they thought someone was pretending to be me (after I made the new account). Huge nightmare but at least my 2G fiber works.
👤71a54xd🕑2y🔼0🗨️0
(Replying to PARENT post)
I have gfiber in Austin and it's fantastic, and if I really wanted to I could still get ATT fiber or spectrum cable.
How did gifber "buy out the neighborhood"?
👤verall🕑2y🔼0🗨️0
(Replying to PARENT post)
I've been using it for years and pretty happy, but: have you tried just replacing the modem and router with your own kit? Last I remember, IPv6 is slightly fiddly, and you need some VLAN tagging set up, but you can just use any DOCSIS modem and a bog-standard x86 box to do routing. I ran pfsense for several years that way and it was great until the Atom chipset died (infamous C2000 series bug.)
Even then I totally sympathize that the standard equipment should Just Work and I understand that babysitting networking gear isn't fun. But if you actually can't get anyone else, it might be worth a shot.
👤aseipp🕑2y🔼0🗨️0
(Replying to PARENT post)
In my experience an FCC complaint will get that sorted really quickly.
https://consumercomplaints.fcc.gov/hc/en-us/articles/1150022...
👤dsissitka🕑2y🔼0🗨️0
(Replying to PARENT post)
Do you have a combined fiber modem or modem->router. ISP buy shitty hardware don't always retire it when it becomes problematic. There is basically no good reason to rent ISP hardware.
👤michaelmrose🕑2y🔼0🗨️0
(Replying to PARENT post)
They farm so much out to third party contractors who have no idea what they are doing.
I've had so much downtime (over a month total in the last 2 years) and support just sends the same couple of guys out every time. The first time he showed up, he said that the LED on the front of the router was dim (which it wasn't, exact same from day 1) which indicates it is faulty. Not only does this make no sense, but they have replaced it 4 times with no luck.
They downgraded my plan from 2gb to 1gb to "fix" the problem which stopped the constant downtime, but significantly downgraded the quality of the connection and massively increased my latency. I've tried to get them to do anything beyond just replacing my router over and over again, but they just keep sending me to another automated system which sends out the same guy who thinks the LED being dim is the problem.
I had ATT Fiber for years before this without a single issue. And because Google Fiber basically bought out the neighborhood I have only one provider option now.
Just like everything else Google does, there is horrible support, it is as automated as possible, and if you have any kind of problem you're basically out of luck. When it works it works, but anyone who has ever had trouble with a Google product knows exactly what I'm talking about.
When they announce stuff like 20gb connections I can't help but laugh at how insane it is considering they can't get a reliable 2gb connection to one of their pilot cities they've invested billions into.