(Replying to PARENT post)

> contemptible customer support

Because Google will be so much better? Look, I hate telcos just like the next guy, but the suckage is mostly due to the nature of the business. They form natural monopolies and that sort of thing doesn't lead to customer satisfaction. The only way that sector is going to get truly disrupted is through gigabit wireless internet. You can have multiple competitors in one space with comparatively limited infrastructure investment on their part.

That free tier? That is outright illegal and its sole purpose is to eradicate all competition. It' a good thing for Google that sort of thing isn't really enforced anymore. They'll still get sued though. Look up price bashing.

Once Google is the only player in town, you still think they'll shit lilacs and spread rainbows and unicorns? That's just not how monopolies work.

๐Ÿ‘คmaratd๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

"That free tier? That is outright illegal and its sole purpose is to eradicate all competition."

No - the purpose is to increase people willing to pay for installations in a given neighborhood so they can go ahead and roll out service to more people.

๐Ÿ‘คeavc๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

It's kind of ridiculous to talk about "natural monopolies" when often it is a government-mandated monopoly via cable franchise agreements.

It's also ridiculous to talk about predatory pricing when historically all major telecom infrastructure has been government subsidized.

The major ISPs are all capable of competing in this market (Comcast and Time Warner Cable both have had profits growing at rates many times higher than that of revenues this year. AT&T has as well, but I couldn't find a split for just their ISP numbers), and disruption is exactly what will help them start doing so.

๐Ÿ‘คmagicalist๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

"That free tier? That is outright illegal and its sole purpose is to eradicate all competition."

Why don't we sue Google for providing free WiFi in Mountain View? And Google Fiber isn't free - its $300 to cover the equipment costs. I'm pretty that 12 months of basic DSL for less than $300 anyway, installation included. Some neighbors will "freely" share their internet, should incumbent cable co sue them aswell for unfair competition?

What is to stop a cable co "recycling" old equipment to provide basic freemium internet to people who don't want to pay more for premimum plans.

The unfairness of having all that equipment already owned and built out... somebody stop them... oh wait what is Google doing?

๐Ÿ‘คneurotech1๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

You know, I've never had trouble with Google customer support. I've contacted them twice: once for a Google Maps issue and again because I couldn't access my account. No problems for me. I find these kinds of complaints strange. Most of the time I hear this complaint the person doing the complaining hadn't ever even tried to contact Google; they just read that it was a problem somewhere. Oh, I will admit they don't make finding the contact information easy but with the number of users barely able to order a happy meal without calling 911 when their fries aren't right who would want to make it easy?
๐Ÿ‘คAsylumWarden๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

Plain and simple: Google makes money if people use the internet. Anything that increases the number of times someone views a website makes google money.

It's like a billboard company offering to add free windows to your house so you watch their ads from your living room.

I agree with the motivation of your post. Monopolies are bad and customers have a vested interest in preventing google (or anyone else) from having monopolistic control of consumer internet. Unfortunately this is already true in many parts of the United States (Comcast is the only game in town where I live). At least in the short term Google entering this market should reduce monopolies not create them.

๐Ÿ‘คEthanHeilman๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

> You can have multiple competitors in one space with comparatively limited infrastructure investment on their part.

Spectrum and tower licensing is off the hook, and it's unlikely that more than a handful of companies will have the business acumen, capital, and regulatory skill to build up a network of significance. Any 'gigabit wireless' scheme will likely look the same it does today: a handful of key players with reciprocal data roaming agreements, and a few MVNOs which piggyback off the big guys. Wireless infrastructure is so expensive that carriers don't even have full coverage: they share. You're not always on 'Verizon's network,' sometimes you're on Sprint's network shared to Verizon. For CDMA, these are sent to the phone via PRL lists[1].

The MVNO scheme happens in DSL where it is called a CLEC[2], where the local telco is required by law[3] to allow other companies to lease its lines. This is how companies like Sonic.net exist. If I understand correctly, the same forced-lease agreement is not in place with cable, which is why people are talking about a 'cable monopoly' here. There is no such thing as Sonic.net for cable, and DSL is physically limited to about 20down/1up. Thus, there is no competitive high-bandwidth pipe to the home until fiber comes into play. Note that DOCSIS3 can easily push 300Mbps down 100Mbps up[4]. You already have this capability if you have cable, it's simply not turned on. If you were a cable company, why would you?

"In the UK, broadband provider Virgin Media announced on 20 April 2011 an intention to start trials with download speeds of 1.5 Gbit/s and upload of 150 Mbit/s based on DOCSIS3.0.[4]" <---- this is with literally the same kind of coax and modem in your home right now.

[1] http://en.wikipedia.org/wiki/Preferred_Roaming_List

[2] http://en.wikipedia.org/wiki/Competitive_local_exchange_carr...

[3] http://en.wikipedia.org/wiki/Telecommunications_Act_of_1996

[4] http://en.wikipedia.org/wiki/DOCSIS

๐Ÿ‘คwickedchicken๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

> Once Google is the only player in town, you still think they'll shit lilacs and spread rainbows and unicorns?

Actually, yes, because unlike most telcos, this isn't Google's core business. The only reason it exists is to drive people towards their core business. They have a wider, longer-term view of their business goals.

๐Ÿ‘คdanellis๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

The free tier? That's $300 up front. I expect some of that $300 defrays their ongoing marginal costs. See also sibling comments by eavc and EthanHeilman.

           Free Internet
              $0/mo
      $300 construction fee
  (one time or $25/mo for 12 mo)
๐Ÿ‘คbrlewis๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

I'm pretty sure it's not illegal to pay up front for service. Note that the "free" tier is either $25/month or $300 up-front. I never heard anyone accuse e.g. TIVO's lifetime service of being illegal, or any other such pricing scheme.
๐Ÿ‘คmikeash๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

Exactly why is it outright illegal? I guess Google can make a fair argument that the added exposure to google ads will pay for the running costs of the connection.
๐Ÿ‘คyxhuvud๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0

(Replying to PARENT post)

I looked up price bashing (using Google, haha) and didn't get satisfactory results. Can you provide a link that gives a good explanation?
๐Ÿ‘คjawns๐Ÿ•‘13y๐Ÿ”ผ0๐Ÿ—จ๏ธ0